Shop Policies

Refund Policy

ALL SALES ARE FINAL

We do not offer refunds on subscriptions or one-time purchases including limited editions, tote bags, candles, and other merchandise. Satisfiction is not responsible for packages after they have been dropped off at post offices. Satisfiction is not responsible for any lost or stolen packages.

Damages Policy

Our novels go through numerous quality checks during packaging. If an item arrives damaged, please contact us at satisfictionbox@gmail.com with a photo and description within ten days after delivery. Please review our FAQ page for detailed damage guidelines.

Returned to Sender

Satisfiction is not responsible for packages returned to sender. It is the customer's responsibility to ensure the shipping address is correct. Packages returned within two weeks of the customer reaching out will be resent — the customer is responsible for additional shipping fees.

International Orders

Customers are responsible for any import or customs fees. Returns, refunds, and exchanges are not accepted for international orders. All sales are final. Satisfiction is not liable for any shipping or customs fees accrued after shipment.

Subscription Cancellations

Our system will automatically cancel subscriptions after several failed renewal attempts. Please ensure your payment method is active to avoid this. For questions about your subscription, email us at support@satisfiction.co.